How Gemini for Workspace benefits customer service
Gemini works across Google Workspace apps to help quickly make sense of large amounts of information and seamlessly generate first drafts. From building customer profiles to assisting with messaging, Gemini can help provide faster service to customers and make greater use of your team’s resources.
Utilize Gemini for Workspace to help transcribe and summarise customer interactions. Use this to help craft customer profiles and draft timely responses, which can help enhance satisfaction and retention.
Gemini helps streamline customer service tasks by crafting effective responses to common customer questions in Gmail and Docs, reducing customer service agent burnout during periods of peak customer activity by getting answers in front of customers faster.
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